Contact information
CONTACT INFORMATION
Last updated: 8 September 2026
We’re here to help.
If you have any questions about an order, delivery, return, refund or product purchased from Emmergrey, please contact our customer support team using the details below.
CONTACT EMMERGREY
Trading Name: Emmergrey
Website: emmergrey.store
Email: hello@emmergrey.store
CUSTOMER SUPPORT
For general enquiries and customer support, please contact:
When contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.
ORDER ENQUIRIES
For questions relating to:
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order confirmation;
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order status;
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payment;
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order changes;
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delivery information; or
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tracking,
please contact:
SHIPPING & DELIVERY
For assistance with:
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Standard Shipping;
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Express Shipping;
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delivery delays;
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tracking information;
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missing parcels; or
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delivery issues,
please contact:
Our current delivery options are:
Free Standard Shipping: 5–12 working days
Express Shipping: 5–8 working days — paid delivery option
Please refer to our Shipping Policy for further information.
RETURNS & REFUNDS
For assistance with:
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returns;
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cancellations;
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refunds;
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exchanges;
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faulty products;
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damaged products; or
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incorrect items,
please contact:
Please include your order number and, where relevant, photographs showing the issue.
For full details, please refer to our Return & Refund Policy.
FAULTY OR DAMAGED GOODS
If you receive an item that is faulty, damaged, incorrect or materially different from its description, please contact us as soon as possible.
Email:
Where possible, please provide:
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your full name;
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order number;
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description of the issue;
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photographs of the product; and
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photographs of the packaging, where relevant.
Your statutory consumer rights remain unaffected.
CANCELLING AN ORDER
If you wish to cancel an order, please contact:
If your order has not yet been dispatched, we will make reasonable efforts to stop the shipment.
If your order has already been dispatched, your rights under our Return & Refund Policy and applicable UK consumer law will continue to apply.
COMPLAINTS
If you wish to make a complaint about a product or service, please email:
Please provide as much relevant information as possible so that we can review your complaint properly.
We aim to handle customer enquiries and complaints fairly and professionally.
Nothing in our complaints procedure limits your statutory consumer rights.
BUSINESS INFORMATION
Trading Name: Emmergrey
Website: emmergrey.store
Email: hello@emmergrey.store
IMPORTANT NOTICE
Please do not send products to an address shown on a parcel or shipping label unless Emmergrey has confirmed that it is the correct returns address.
For return instructions, please contact:
CONTACT SUMMARY
Emmergrey
Website: emmergrey.store
Email: hello@emmergrey.store
For all customer service enquiries, please contact us by email.
Effective date: 8 September 2026