Terms of service

TERMS OF SERVICE

Last updated: 8 September 2026

Welcome to Emmergrey.

These Terms of Service govern your access to and use of emmergrey.store, including any purchase of products made through our website.

Please read these Terms carefully before using the website or placing an order.

By accessing our website or purchasing a product from us, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms limits or excludes any statutory rights you have as a consumer under United Kingdom law.

1. ABOUT EMMERGREY

The website emmergrey.store is operated under the trading name Emmergrey.

Trading name: Emmergrey
Website: emmergrey.store
Email: hello@emmergrey.store

For questions about these Terms, please contact:

hello@emmergrey.store

2. ABOUT THESE TERMS

These Terms apply to the use of our website and contracts for products purchased from Emmergrey.

Additional policies may also apply, including our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Cookie Policy; and

  • any additional terms displayed in connection with a particular promotion or service.

Where there is any conflict between these Terms and rights granted to you by mandatory consumer legislation, your statutory rights will prevail.

3. ELIGIBILITY TO PURCHASE

By placing an order through our website, you confirm that:

  • you are legally capable of entering into a binding contract;

  • the information you provide is accurate and complete;

  • you are authorised to use the payment method provided; and

  • you are purchasing products for lawful purposes.

If you are under 18, you should only purchase through the website where you are legally permitted to do so and, where appropriate, with the involvement of a parent or legal guardian.

4. PRODUCTS

We make reasonable efforts to display our products accurately, including their:

  • colours;

  • materials;

  • dimensions;

  • style;

  • design;

  • specifications; and

  • other relevant characteristics.

However, colours and appearance may vary slightly depending on your device, screen settings, photography and lighting.

Any such minor visual difference does not affect your statutory rights where goods are materially different from their description.

Product availability may change without notice.

5. PRODUCT DESCRIPTIONS

We take reasonable care to ensure that descriptions and other information presented on our website are accurate.

Under applicable UK consumer law, products supplied to consumers must meet the legal standards applicable to the contract, including being:

  • of satisfactory quality;

  • fit for their intended or agreed purpose; and

  • as described.

Nothing in these Terms excludes these rights.

If you receive a product that does not conform to the contract, please contact:

hello@emmergrey.store

6. PRODUCT AVAILABILITY

All products are subject to availability.

Placing a product in your basket does not reserve that product.

Occasionally an item may become unavailable after an order has been submitted.

If we cannot supply a product, we will notify you and, where payment has already been taken, refund the relevant amount without undue delay.

7. PRICES

Product prices will be displayed on our website before you place your order.

Prices displayed to UK consumers will include applicable taxes where required by law.

Any mandatory charges that can reasonably be calculated in advance will be disclosed before you place your order.

Delivery charges, where applicable, will be displayed separately before checkout.

We will not intentionally introduce unavoidable mandatory charges only at the final stage of the purchasing process.

8. PRICE ERRORS

We take reasonable care to ensure prices are correct.

If an obvious pricing error occurs, we may contact you before accepting or fulfilling your order.

Where a price error would have been reasonably apparent to you, we may cancel the affected order where permitted by law and refund any payment already made.

We will not use this provision to change a validly agreed price arbitrarily after a contract has been formed.

9. PROMOTIONS AND DISCOUNTS

From time to time, Emmergrey may offer:

  • promotional prices;

  • discount codes;

  • bundles;

  • seasonal offers;

  • gifts with purchase; or

  • other promotions.

Promotional conditions will be disclosed clearly where applicable.

Promotions may be subject to reasonable:

  • start and end dates;

  • eligibility criteria;

  • product exclusions;

  • usage limits; and

  • availability restrictions.

We will not use misleading pricing, false scarcity claims or deceptive promotional practices.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

Your statutory consumer rights are not reduced because a product was purchased at a discounted or promotional price.

10. PLACING AN ORDER

To place an order, you must follow the checkout process on our website.

Before submitting your order, you will have the opportunity to review important information, including, where applicable:

  • products selected;

  • quantities;

  • prices;

  • delivery method;

  • delivery charges;

  • delivery information;

  • billing information; and

  • total amount payable.

The final checkout action will make it clear that placing the order creates an obligation to pay.

You are responsible for checking your order before submitting it.

11. ORDER ACKNOWLEDGEMENT

After submitting an order, you may receive an automated email acknowledging that we have received it.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

A binding contract is formed when we accept your order, for example by sending an order confirmation, dispatch confirmation or otherwise clearly confirming acceptance.

The exact point of contract formation may depend on the checkout and fulfilment process used by our website.

12. OUR RIGHT TO REFUSE OR CANCEL AN ORDER

We may refuse or cancel an order where we have a legitimate reason, including where:

  • a product is unavailable;

  • payment cannot be authorised;

  • we reasonably suspect fraud or unauthorised activity;

  • delivery cannot reasonably be completed to the address supplied;

  • a material pricing or product information error has occurred;

  • purchase restrictions have been breached; or

  • fulfilling the order would be unlawful.

We will not exercise this right arbitrarily or in a manner inconsistent with applicable consumer law.

If we cancel an order after payment has been received, we will refund the amount due.

13. PAYMENT

Available payment methods will be displayed at checkout.

You agree to provide accurate and complete payment information.

Payment may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not guarantee that every payment method will always be available.

Payment providers may apply their own terms and privacy policies.

14. PAYMENT AUTHORISATION

Your payment may be subject to authorisation and fraud-prevention checks carried out by:

  • your bank;

  • card issuer;

  • payment provider; or

  • our payment processing partners.

We may delay processing an order while legitimate verification procedures are completed.

We are not responsible for a payment being refused by your bank or payment provider.

15. SHIPPING AND DELIVERY

Available delivery options will be shown on our website or during checkout.

Further information is available in our Shipping Policy.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Where consumer law requires goods to be delivered within a particular period, those statutory requirements will apply.

We will take reasonable steps to deliver your order to the address supplied by you.

16. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Please review your address carefully before submitting an order.

If you notice an error after placing an order, contact:

hello@emmergrey.store

as soon as possible.

We cannot guarantee that an address can be changed once an order has entered the fulfilment or shipping process.

This does not affect any rights or remedies that cannot legally be excluded.

17. DELIVERY DELAYS

Occasionally, delivery may be delayed by circumstances outside our reasonable control, including:

  • transport disruption;

  • customs procedures;

  • severe weather;

  • carrier disruption;

  • industrial action;

  • natural disasters;

  • governmental action; or

  • other significant events outside our control.

Where a delay occurs, we will comply with any obligations imposed by applicable consumer law.

Nothing in this section removes any statutory right you may have to cancel or receive a refund where delivery has not occurred within a legally required or agreed timeframe.

18. RISK AND OWNERSHIP

Risk in goods will pass to you at the time required by applicable consumer law.

For deliveries arranged by us to consumers, risk will generally remain with us until the goods come into your physical possession or the physical possession of a person you have identified to receive them.

Ownership of the goods will pass in accordance with applicable law and the terms of the transaction.

19. RIGHT TO CANCEL

Consumers purchasing goods online normally have a statutory right to cancel eligible distance contracts.

For most eligible goods, you may notify us of your decision to cancel within the statutory cancellation period without giving a reason.

Please refer to our Return & Refund Policy for full details regarding:

  • cancellation periods;

  • return procedures;

  • refund procedures;

  • return postage;

  • exclusions; and

  • faulty goods.

Nothing in these Terms limits your statutory cancellation rights.

20. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy and applicable consumer legislation.

Where you are legally entitled to a refund, replacement, repair, price reduction or other remedy, these Terms do not remove that entitlement.

For assistance, contact:

hello@emmergrey.store

21. FAULTY OR MISDESCRIBED GOODS

Your rights regarding faulty goods are protected by UK consumer law.

Where applicable, you may have legal remedies including:

  • short-term rejection and refund;

  • repair;

  • replacement;

  • price reduction; or

  • final rejection and refund.

The remedy available will depend on the circumstances and applicable law.

Nothing in these Terms seeks to exclude or restrict your statutory rights regarding faulty, unsafe or misdescribed goods.

22. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content are owned by, licensed to or used with permission by Emmergrey.

This may include:

  • branding;

  • logos;

  • graphics;

  • photographs;

  • product imagery;

  • videos;

  • text;

  • website design;

  • icons;

  • illustrations;

  • product descriptions; and

  • other original material.

Such content may be protected by copyright, trade mark and other intellectual property laws.

You may use the website for personal, lawful and non-commercial purposes.

You must not reproduce, distribute, sell, commercially exploit or materially modify protected content without the permission of the relevant rights holder, except where permitted by law.

23. THIRD-PARTY INTELLECTUAL PROPERTY

Trade marks, brand names, photographs and other intellectual property belonging to third parties remain the property of their respective owners.

Nothing on this website grants you a licence to use third-party intellectual property unless expressly stated.

24. ACCEPTABLE USE OF THE WEBSITE

You must not use our website:

  • for unlawful or fraudulent purposes;

  • to interfere with the operation or security of the website;

  • to transmit malware or malicious code;

  • to attempt unauthorised access to systems or accounts;

  • to collect information unlawfully;

  • to impersonate another person;

  • to infringe intellectual property rights;

  • to submit fraudulent orders; or

  • in any manner that violates applicable law.

We may take reasonable steps to protect our website, customers and systems from misuse.

25. ACCOUNT SECURITY

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us if you reasonably believe that your account has been accessed without authorisation.

We may temporarily restrict an account where reasonably necessary to protect the customer, our systems or other users.

26. WEBSITE AVAILABILITY

We aim to keep the website available and functioning correctly.

However, we do not guarantee uninterrupted or error-free access at all times.

Access may occasionally be interrupted due to:

  • maintenance;

  • technical faults;

  • security measures;

  • updates; or

  • circumstances outside our reasonable control.

Nothing in this section limits liability that cannot legally be limited.

27. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to websites or services operated by third parties.

A link does not necessarily mean that Emmergrey endorses or controls the third party.

Third-party websites may operate under their own:

  • terms;

  • privacy policies;

  • cookie policies; and

  • security practices.

Where you choose to use a third-party service, you should review its applicable terms.

This section does not affect any liability Emmergrey has under applicable law for third parties acting on our behalf.

28. CUSTOMER REVIEWS

Where our website allows customer reviews, reviews must reflect genuine experiences and must not:

  • contain knowingly false information;

  • impersonate another person;

  • contain unlawful material;

  • infringe intellectual property rights; or

  • misrepresent an incentivised review as an independent review.

Where a review has been incentivised, this should be clearly disclosed where required.

We may moderate reviews for legitimate reasons, such as removing unlawful, fraudulent, irrelevant or abusive content.

We will not knowingly manipulate reviews or ratings in a way that gives consumers a misleading impression of customer experiences.

29. INFORMATION ON THE WEBSITE

We take reasonable steps to keep information accurate and current.

We may correct genuine:

  • typographical errors;

  • technical errors;

  • formatting errors; or

  • other obvious mistakes.

However, we will not use correction provisions to alter a concluded consumer contract unfairly or remove rights that have already arisen.

30. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for:

  • death or personal injury caused by negligence where liability cannot legally be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of statutory consumer rights;

  • defective products where liability cannot legally be excluded; or

  • any other liability that cannot lawfully be excluded or restricted.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

Loss or damage is foreseeable where it is obvious that it will happen or where both parties knew, when the contract was made, that it might happen.

31. BUSINESS LOSSES

Our products are primarily offered to consumers for private use unless otherwise stated.

If you use products for commercial, business or resale purposes, additional legal rules may apply.

Nothing in this section limits any liability which cannot legally be excluded.

32. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay caused by an event outside our reasonable control to the extent permitted by law.

If such an event materially affects our ability to perform a consumer contract, we will take reasonable steps to minimise the impact and will comply with your statutory rights.

33. PRIVACY AND PERSONAL DATA

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Information may be processed for purposes including:

  • processing orders;

  • taking payments;

  • delivering products;

  • providing customer support;

  • preventing fraud;

  • complying with legal obligations; and

  • marketing where legally permitted.

Please review our Privacy Policy for further information.

34. ELECTRONIC COMMUNICATIONS

When you use the website or communicate with us electronically, certain notices and communications may be provided electronically where permitted by law.

Order confirmations and other contractual information may be sent to the email address you provide.

You are responsible for ensuring that your email address is accurate and accessible.

35. MARKETING COMMUNICATIONS

We will only send electronic direct marketing where we have a lawful basis to do so.

Where required, we will obtain appropriate consent.

You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.

Transactional messages relating to an existing order are not necessarily marketing communications.

36. CHANGES TO THESE TERMS

We may update these Terms from time to time for legitimate reasons, including:

  • changes in law;

  • regulatory requirements;

  • security requirements;

  • changes to our website; or

  • changes to our business operations.

The Terms applicable to a purchase will normally be those presented when the relevant contract was entered into.

We will not retrospectively impose material changes on an existing consumer contract where doing so would be unfair or unlawful.

The latest version will be published on this website with an updated revision date.

37. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

38. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

Similarly, delaying enforcement does not prevent us from exercising a right later where legally permitted.

39. TRANSFER OF RIGHTS

We may transfer our rights and obligations under these Terms to another organisation where permitted by law and where doing so does not adversely affect your rights under the contract.

Where required, we will notify you.

You may transfer your rights where permitted by law or with our agreement where such agreement is reasonably required.

40. THIRD-PARTY RIGHTS

Unless expressly stated otherwise, these Terms are between you and Emmergrey.

A person who is not a party to the contract will not generally have rights to enforce its terms, except where applicable law provides otherwise.

41. COMPLAINTS

If you are dissatisfied with a product or our service, please contact:

hello@emmergrey.store

Please include your:

  • name;

  • order number, where applicable;

  • description of the issue; and

  • any relevant supporting information.

We will endeavour to deal with complaints fairly and within a reasonable period.

Nothing in our complaints procedure prevents you from exercising statutory consumer rights or seeking another remedy available under law.

42. ALTERNATIVE DISPUTE RESOLUTION

Depending on the nature of the dispute and applicable requirements, alternative dispute resolution may provide a way of resolving a dispute without court proceedings.

Where we are legally required to provide information regarding an applicable ADR provider or process, we will do so.

Using our internal complaints procedure does not prevent you from pursuing any legal rights available to you.

43. GOVERNING LAW

If you are a consumer resident in the United Kingdom, these Terms and any contract between you and Emmergrey will be governed by the applicable laws of the United Kingdom, subject to the mandatory consumer protections applicable where you live.

Nothing in these Terms deprives you of mandatory consumer protections available to you under applicable law.

44. JURISDICTION

If you live in:

  • England or Wales, proceedings may generally be brought in the courts of England and Wales;

  • Scotland, proceedings may generally be brought in the Scottish courts; or

  • Northern Ireland, proceedings may generally be brought in the courts of Northern Ireland,

subject to applicable consumer jurisdiction rules.

Emmergrey will not use this clause to prevent a consumer from bringing proceedings in a court available to them under mandatory law.

45. CONSUMER STATUTORY RIGHTS

Nothing in these Terms affects your statutory rights.

Relevant UK legislation may include, depending on the transaction and circumstances:

  • Consumer Rights Act 2015;

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • Digital Markets, Competition and Consumers Act 2024;

  • Electronic Commerce (EC Directive) Regulations 2002, where applicable;

  • applicable product safety legislation;

  • applicable data protection legislation; and

  • other consumer protection legislation in force from time to time.

If any provision in these Terms conflicts with a mandatory statutory consumer right, the statutory right will prevail.

46. CONTACT INFORMATION

For questions about these Terms of Service, orders or your rights, contact:

Emmergrey

Website: emmergrey.store

Email: hello@emmergrey.store

Effective date: 8 September 2026